Returns & Refunds
Return Policy
Due to the intimate nature of our products, we are unable to accept returns on items that have been opened or used. We do accept returns on the following conditions:
- ✓Item arrived damaged or defective
- ✓Wrong item received
- ✓Item is unopened and in original packaging (within 30 days)
Refund Process
Contact us
Email us with your order number and the reason for your return request.
Get approval
We will review your request within 1–2 business days and provide a return authorization if approved.
Ship the item
Send the item back in its original packaging. Return shipping costs are covered by us for defective or wrong items.
Receive your refund
Refunds are processed within 5–10 business days after we receive the returned item. The amount will be credited to your original payment method.
Non-Returnable Items
- • Opened or used products (hygiene policy)
- • Items purchased on sale or with a discount code (unless defective)
- • Digital products or downloadable content
- • Items returned after 30 days from delivery
Need Help?
If you have questions about a return or refund, please contact our support team and we will be happy to assist.
Contact Support